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11710. PsychProf - 10/21/2004 1:27:29 PM Surely you can understand how an irate person scares employees. These are just working people trying to make a living. 11711. alistairconnor - 10/21/2004 2:35:30 PM ... and an armed one at that. I can understand why they didn't want you to have a decent quality knife! 11712. PsychProf - 10/21/2004 2:58:53 PM I find some stuff funny in life, but not any of this. 11713. Magoseph - 10/21/2004 5:16:39 PM Well, I think it is undertandstable that the Cap'n is upset about the antics of the Chinese in cooperation with George Bush--everybody around here is talking about the new Wal-Mart and the negative effect it's having on the community. It ought to be enough that they manipulate their currency without any fear of retaliation through tariffs or complaints to the various world organizations. Apparently, they have adopted exchange regulations which fly in the face of procedures which have prevailed for many years in this area.
The way the manager handled this matter with the Cap'n suggests an arrogance which is inexcusable in the retail trade.
11714. Magoseph - 10/21/2004 5:21:31 PM Oops, that's a big one!
undertandstable=understandable 11715. PelleNilsson - 10/21/2004 5:46:26 PM One will never get anything done by confronting bureaucracy head-on. There are rules, regulations, documents to be filed and so on. Very few persons are prepared to bend the rules unless given a very good reason to do so. An intemperate, loud-mouthed customer does not count as a good reason. The key to success is to coopt the representative of the bureaucracy, to make her feel that your problem is her problem and that a win-win solution can be devised. In the case wonkers describes one feels that such a solution would have been eminently possible. On the other hand, if Wal-Mart is anything like similar establishments over here, one's temper is the first thing one loses upon entering. 11716. Ms. No - 10/21/2004 5:50:35 PM Not unlike dealing with Sears telephone customer service, I've found. 11717. judithathome - 10/21/2004 5:59:47 PM I can see both sides but surely there was a way to handle this other than calling the police.
Customer service should mean just that...if they knew it was their merchandise, a solution could have been reached that was satisfactory to both the store and the customer. I'm sure WalMart feels the bad will they created with one customer will not bother their bottom line at all since they have a strangle-hold on the public wherever they set up shop.
I've been a consumer for a long time and I have seen an abysmal drop in customer service across the board over the years. It used to be the customer was a prized entity but these days, it's more like they are doing you a favor by taking your money. They don't seem to care if you're pissed off because if they have what you want, they know you'll more than likely be back for it...their attitude is "Deal with it" and that's that. 11718. judithathome - 10/21/2004 6:02:46 PM Speaking of comsumers, just saw a blurb in my paper about the new Hello Kitty! Mastercard for kids ages 10 through 14...yes, get your paws on this little pink and white card and you can run up credit card debt just like mommy and daddy! 11719. PsychProf - 10/21/2004 6:02:49 PM Ms No...I only know one side here, and so do you. In any case, even if the customer is right, it is just plain scarie to deal with irate people...perhaps if we knew both sides, and what it is like to deal with that anger in that workplace, we might view the situation differently. And...I do not see where "losing one's temper" because one thinks one is right has justification. 11720. judithathome - 10/21/2004 6:09:43 PM It may not be a justification but it is certainly understandable. 11721. PsychProf - 10/21/2004 6:11:15 PM And...I agree with Judith, in a way, ie the calling of the police seems to be conterproductive and an overreaction. BUT...I was not there. I find our society increasingly angry, from the shopping arena to the road. Rage seems to be accepted and, even, the norm...encouraged as a solution to conflict. 11722. Jenerator - 10/21/2004 6:40:11 PM I have seen more and more students get arrested.
As for the Walmart incident, I would have called the cops if I felt threatened, or if the customer was being excessively abusive. I don't tolerate abuse and I don't expect others too, even if they work at Walmart.
That said, I hate Walmat and because of their crappy products and lousy service, I don't shop there. 11723. judithathome - 10/21/2004 6:42:37 PM Society is constantly barraged with messages that say rage is the way to go for conflict resolution. From music, movies, TV, video...violence is the way to go, we are being told.
Bush even did it in the second debate...he charged Charlie Gibson to make make his point because he lost his temper.
11724. PsychProf - 10/21/2004 6:50:29 PM Well Judith, look at the posts here!!! 11725. PsychProf - 10/21/2004 6:52:15 PM And I don't understand...if one has to support a family, or whatever, what is wrong with working at Walmart? Because it doesn't agree with someone's political ideology? 11726. judithathome - 10/21/2004 6:53:37 PM But this is more like rage once removed...I am talking about images of violence repeated over and over.
Hmmmm...you may have a point there! 11727. PsychProf - 10/21/2004 6:59:32 PM I meant the posts here on THIS topic... 11728. angel-five - 10/21/2004 7:02:48 PM It's a weakness to lose your temper and it's foolish to lose it at some flunky and I agree that while it's often quite understandable, it's also counterproductive in most cases IMO. Much mo betta to make other alternatives unattractive to them although some times you're just gonna end up losing your temper at the inveterate and bovine stupidity your undertrained and underskilled 'sales associate' is going to have on display. 11729. Magoseph - 10/21/2004 8:04:07 PM Because it doesn't agree with someone's political ideology?
Not really, Prof, it's more basic than that.
There are two points of view on the subject of Wal-Mart, almost evenly divided. Those who believe Wal-Mart brings lower prices to the consumer and those who believe this happens to the detriment of small business owners who are forced out of business and in the long-run, the quality of service more than offsets the lower prices. In addition, those without automobiles, the very poor, are without access to retail establishments as the Wal-Marts are established on the highways far from the villages or cities.
Wal-Mart almost invariably wins as they come in with top attorneys and are normally able to get into Federal Courts where the cost of opposing them legally moves out of range for the locals. That’s what happened in the next town to us here.
In respect to employment, there’s no question that local jobs are created. The quality of the replacement income is a debatable issue. I believe it depends on the regional policies of Wal-Mart—for example: even if you can make a case in respect to clerks who obviously have to speak English, the offset is certainly debatable—for instance, if the maintenance of the store is contracted out and brings in, as it usually does, a flood of illegal aliens, most would agree that most gains are knocked out, as the area deteriorates and real-estate values fall. This negative could be extended to trucking and many other maintenance aspects.
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