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14635. PelleNilsson - 4/18/2005 10:23:43 AM I'm glad to see you back Arky! 14636. jayackroyd - 4/18/2005 7:17:29 PM Welcome back Arky. I hope you heal up quickly. If it's any comfort, I've been hobbling around after arthoscopic knee surgery for a torn meniscus.
My wife has a conundrum. For the last two months she has noticed a charge, under 30 dollars, on her credit card for an amazon purchase. She hasn't made a purchase since November, and the charges looked like some kind of subscription. The first month, she called the card issuer and asked for a credit, having received an unhelpful email from Amazon customer service. When the charge showed up in the second month, she asked me to figure out how to reach Amazon by phone. This took a little effort--the number is not on the web site. Customer service was helpful, and said they would research the charge.
They reported back by email today that it was an unauthorized charge and suggested she cancel her card. This is not a convenient time to do so, but that's really not relevant.
There are no other charges, just amazon. This looks to me like Amazon has been penetrated or that there was a keystroke error. It does not look like someone has gotten hold of her number itself.
Would you cancel the card? Would you troll the web for similar amazon incidents? Would you stop doing business with amazon?
14637. jayackroyd - 4/18/2005 7:48:54 PM Never mind. I called them. They were extremely unhelpful. Either they fat-fingered a credit number or their systems are insecure. I just closed my account. 14638. arkymalarky - 4/18/2005 7:51:03 PM Thanks everyone! I'm doing really well, but will feel a lot better when stitches are out Thursday, I think. Not physically, because I'm having little pain and I'm pretty mobile, but I'm just so restricted until then.
Hope the knee surgery works a real improvement, Jay. I've never had limb or joint problems, and it's really been amazingly easy to get around since I dropped off some of the water weight I'd gained right after the surgery. The first couple of days were the hardest, simply because of that. It was very uncomfortable--almost entirely in my stomach.
14639. arkymalarky - 4/18/2005 7:58:25 PM Hey Frank!
I'm out for the rest of the school year, which only has about six weeks. I have a fully certified sub in my place who's having a great time, and friends keep me posted on how things are going at work. I promised seniors I'd come to their graduation (which is an improvement for me, because I usually don't go), and I will attend a reception for a new superintendent at the end of the school year, and that's it. 14640. arkymalarky - 4/18/2005 8:00:09 PM Alistair, it hurts when I laugh and cough, and for some reason everything's funnier since I got home. I made the mistake of watching the Seinfeld where Elaine accidentally sends a shot of her nipple on a Christmas card a day or two after I got back, and I thought I was going to bust a staple--but I didn't. 14641. arkymalarky - 4/18/2005 8:04:59 PM That's infuriating, Jay. 14642. wabbit - 4/18/2005 8:08:52 PM Hey Arky, good to hear everything went well! 14643. thoughtful - 4/18/2005 8:10:26 PM Welcome back Arky and glad you are doing so well. 14644. jayackroyd - 4/18/2005 8:23:32 PM It's not so much infuriating as typical of large corporations. Amazon did a very good job early on at customer service. Now they're like any other large retailer. But the security thing is serious. I didn't cancel because I was annoyed. I canceled because the most likely explanation is a security breach, perhaps internal. I gave the opportunity to offer a different explanation, but the csr chose to stonewall, as she no doubt had been instructed. 14645. alistairConnor - 4/18/2005 9:27:12 PM Unbelievable. A company that is unable or unwilling to tell you what they are billing you for.
Spooky. That is corporate decadence. Time to sell your amazon shares... 14646. arkymalarky - 4/18/2005 9:33:37 PM Thanks Wabbit and Thoughtful! 14647. thoughtful - 4/18/2005 9:45:43 PM If someone could be so kind as to pass the word to PseuE that I have a follow up question for him on the trade deficit and the US...I'll post it in the slow thread.
Thanks! 14648. wabbit - 4/18/2005 10:51:44 PM David Lynch does the weather report... 14649. judithathome - 4/18/2005 10:53:27 PM I saw a link to that earlier today...how weird. 14650. Magoseph - 4/20/2005 2:22:26 PM Marjoribanks has come to visit—plug him in on The Escapes thread!
Thoughtful, when are you leaving, tomorrow?
Hello, everyone!
14651. judithathome - 4/20/2005 2:45:13 PM Hello!
Today I start my 10 day stint as a poll watcher for early voting. Last night, the candidate's forum was fairly raucous...a man threatened to punch Keoni! This guy has mental problems and didn't like it when Keoni asked him politely to watch his language. The fool would say, loudly enough for the room to hear, things like "sonofabitch" and "asshole" whenever our candidate would answer questions.
I hope he doesn't vote early or at least not while I'm there. ;-) 14652. Magoseph - 4/20/2005 3:01:48 PM No worry, Judith, you’ll lay him down for the count with one of your famous deadly quips, I bet. 14653. thoughtful - 4/20/2005 4:41:10 PM Yes I'm leaving very early thurs am. 14654. jayackroyd - 4/20/2005 5:22:19 PM For anyone who cares about my amazon woes, I just got this (I cancelled my account when they refused to explain how my wife's charges had come about.):
My name is Cathy Ceely and I am a member of the Executive Customer Relations team at the corporate offices of Amazon.com. As I work closely with our Customer Service staff, your request to close your account has been brought to my attention.
You are a long term and valued customer of Amazon.com. I'm sorry to learn that you have requested that your customer account be closed.
I understand that you may have unauthorized charges to your credit card that prompted your request to close your account. Please allow me to extend my sincere apologies for any inconvenience or disappointment this may have caused you.
Please know that we take these situations very seriously and I welcome an opportunity to be of assistance to you. We will need to obtain some information from you in order to begin our investigation. Some of this information will require that you call the toll-free number on the back of your credit card.
Please fax (or have your issuing bank fax) to us at 1-304-781-4960 the following information:
* complete credit card number
* date of charge
* amount of charge
* contact phone for your issuing bank
(the toll-free number on your credit card is sufficient)
* your name, e-mail address, and fax number (or phone number)
We ask that this information be faxed to us simply because e-mail is not as secure a method of transmitting your credit card number.
If you prefer, you may also call me directly at 206-266-3104 and provide this information via phone. I am available Monday through Friday from 7:00 am to 3:30 pm, Pacific time.
Once we've received this information, we will proceed with our investigation of the charge. Our charge inquiry team will contact you within 1-2 business days to let you know how to proceed with your issuing bank.
Again, please accept our apologies for any inconvenience. We look forward to assisting you.
They just don't get it.
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